Help & FAQs

We are happy to show you any equipment working at our facility in North London. Please contact us for details.

All products come with a 6-month warranty as standard. Extended warranties are available on most products. Please contact us for more details

Yes, we can ship globally. The only exception would be if the receiving country's laws do not permit such an item to be shipped through customs. We check this as standard before shipping.

We can use different courier options in certain circumstances. Please ask if you have a specific request.

We aim to dispatch all orders within 24 hours of receipt.

Once payment has been made and the order dispatched, you will receive regular courier email updates to confirm the status of your delivery. You can also contact us directly for further information.

We accept the following payments - Visa, Mastercard, American Express, Apple pay, Google pay and Shop pay as well as Paypal. If you would like to pay via a different method, please contact us via phone or email

Yes, of course. Please just input the code at checkout, and your discount will be applied to the order total.

Please contact us by phone on 020 8440 5350. We will investigate for you.

You can return any item within 14 days of purchase if it is returned in the same condition it was sent. Please use this link to read our full returns policy.

Please call us; we will endeavour to repair or replace your equipment where possible.

Your refund will be processed within 24 hours of being received back at our facility.

You will receive a tracking number and regular courier updates once your order has been dispatched.

Please give us a call or send us an email if you aren’t sure
about anything. We are here to help—020 8440 5350 or info@saveonkit.com